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Child protection

Report an emergency

Contact the police on 999, or our Emergency Duty Team on 01443 425012.

Report a child at risk

To make a full report, please use our form in Appendix F of ‘Corporate Safeguarding Policy: Protecting Children, Young People and Adults at Risk’.

Report a child at risk via our form.

Send forms for early help to:


Send child protection referrals to:


To talk to someone about a child’s welfare, please use the contact information below:


Telephone: 01656 642320
Emergency Duty Team (out of hours office)
Telephone: 01443 425012
Telephone: 01656642320

The process of safeguarding

Safeguarding means protecting health, wellbeing and human rights. It enables people to live free from harm, abuse and neglect. Safeguarding children and their welfare includes:

  • protecting them from maltreatment, or bad things for their health or development
  • making sure they grow up with safe and effective care


Definitions of child abuse

A child is abused or neglected when somebody inflicts harm, or fails to prevent harm. Children may be abused in a family, institutional or community setting by people they know or, more rarely, by a stranger. Abuse or neglect may affect children or young people up to 18, who would need protection via an inter-agency child protection plan.

Abuse can be:

  • physical such as hitting, shaking, throwing, poisoning, burning, scalding, drowning, suffocating, or other physical harms including inducing illness
  • emotional such as the persistent emotional ill treatment of a child which would cause severe, persistent adverse effects on their development
  • neglect by persistent failure to meet a child’s basic physical and/or psychological needs, likely to seriously impair the child’s health or development
  • sexual by forcing or enticing a child or young person to engage in sexual activities, whether or not the child knows what is happening
  • child sexual exploitation where children are sexually exploited for money, power or status
  • financial, which could include misuse of a child’s direct payment, or education maintenance allowance (EMA)

Read more about abuse in Appendix B of our Corporate Safeguarding Strategy.

Western Bay Safeguarding Children Board

Child safeguarding is undertaken by Western Bay. This organisation is a partnership of:

  • Neath Port Talbot County Borough Council Children Services Intake Team
  • City and County of Swansea Children Services Intake Team
  • Bridgend County Borough Council Children Services Assessment Team

Learn more about Western Bay’s Safeguarding Children Board.

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