Taxi complaints

Complain about a taxi service with these steps:

1. Note either the driver’s badge number, or the number on the vehicle’s passenger doors. The number is also on a rear license plate.
2. If possible, note the vehicle’s registration number.
3. Record the journey’s time and date.
4. Note the taxi’s company.
5. Note the location.
6. Remember as much detail as you can about the vehicle’s type, colour and distinguishing features.
7. Report the incident to us using the details on this page.