Digital Strategy
Our Digital Strategy outlines how we aim to achieve a Digital Council that recognises and aligns with the ambition of the Welsh Government ‘Digital First’ strategy and the UK Government Transformation Strategy.
Bridgend’s Corporate Wellbeing Objectives are embedded within the aims and objectives of the Digital
Strategy.
It is not wholly about designing processes for our convenience or around our internal structures but focusses on being truly citizen-centric, efficient and fit-for-purpose, making smarter use of resources through transformation aided by technology.
Aims
The aims of Bridgend, as a digitally mature council will be to:
- Integrate systems, reducing duplication and minimising manual input aspiring to ensure citizens tell us their story only ‘once’.
- Provide clear and intuitive self-serve digital functionality via My Account that’s available 24/7 with staff involvement only when it is needed by the user or where it adds true value.
- Ensure citizens are better equipped to manage situations themselves, releasing our staff to concentrate on those in greatest need.
- Provide our staff with the right tools to enable real time updating of information and connectivity required for true agile working.
- Identify long-term, future trends and challenges and be digitally ready and enabled to meet these challenges.
- Embrace cloud services which will provide a more resilient infrastructure future proofing our operations.
- Achieve end-to-end service re-design with emphasis on citizen needs, embedding community benefits and communicating these as we progress.
- Integrate systems ensuring that they ‘talk’ to each other, reducing duplication and minimising manual input through automation where possible.
- Work as ‘One council’ and discourage different parts of the organisation from developing multiple processes or unnecessary silos.
- Test the digital market to procure the emerging technology and services that are needed to become a digitally mature council.
- Deliver value for money by making smarter use of resources.
- Set clear, ambitious targets for the delivery of digital work streams.