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The Community Resource Team (CRT)

Composition of the CRT

The CRT provides short-term assessment. It is made of:

The Short-Term Assessment and Reabling Team (STAR) offers a time-limited, short period of therapeutic and social care support in a person’s own home. People accessing their services can receive support from a team of different professionals such as Physiotherapists and Social Workers or solely from an Occupational Therapist.

Following assessment, goals that help the individual achieve what matters to them will be agreed. These will support them to regain/maintain their independence, and live as safely as possible in their own homes. Progress will be monitored regularly, and the support provided will be adjusted accordingly.

This is suitable for short periods with people who are likely to need more intensive support with daily activities than possible in their own homes. The unit offers a time-limited stay, where individuals work with a team of different professionals such as Physiotherapists, Occupational Therapists, Social Workers. The aim is to restore the strength, confidence and independent living skills people need to return home and live as safely and independently as possible.

The reablement unit is in a dedicated wing of the Bryn y Cae Residential Care Home, Brackla, Bridgend.

This service is a home and personal alarm system. It can automatically call for help when needed or in an emergency.

Our equipment can be programmed to alert our 24 hour monitoring centre. They can arrange for help with the emergency services, our Mobile Response Team, or designated family members/friends/carers. It offers the security of knowing help is available at all hours, 365 days a year.

Telecare equipment

All telecare packages are individually assessed. Equipment is provided based on what offers the best solution to the problems or risks identified at the assessment visit. As needs change, Telecare services can be adapted, and extra equipment can be given when necessary.

Most telecare packages include a lifeline unit and a personal pendant that can be pressed for assistance. Some pendants can alert without being pressed such as when the wearer has a fall or seizure. There are also more complex sensors that can alert in case of:

  • a fire
  • a carbon monoxide leak
  • a flood
  • someone not returning to their bed or chair after an assessed period of time

Telecare equipment can also be given to carers to support their roles. Pagers and various sensors can be programmed to alert carers when someone needs support. This can be very helpful and especially at night time.

Mobile Response Team

Our Mobile Response Team can help someone up from the floor, as long as they are not injured and don’t need medical assistance. Also, the team provides personal care, and ensures people are left as comfortable and secure as possible.

Consultant physicians, nurses, physiotherapists, occupational therapists and social workers support Act, and advanced nurses lead it, with a consultant geriatrician overseeing them. This team’s purpose is to provide rapid assessment, diagnostics and treatment in the community, which avoids a hospital admission. It can link to the day hospital, or community based clinics known as hot clinics, and it provides a virtual hospital ward in the community. This team can be involved with someone in the short term, and can organise further support at the end of their involvement, if needed.

This gives rapid short-term support at home for people who are ready to leave hospital but are waiting for another community service to start.

Better at Home is available for up to 14 days and the Social Services ‘Home Care Team’ delivers it.

This short-term service assesses people with sensory loss and coordinates their care. The team works with children and adults.

Visit the Sensory Team page for further information on referrals and available support.

The CRT coordinates and manages the Community Occupational Therapists (COTs). The Community Occupational Therapy Service works with disabled people of all ages, and they assess people’s capacity for the usual activities of daily life. Assessment areas include:

  • personal care
  • household tasks
  • the ability to care and be cared for
  • the ability to live safely at home

After assessment, occupational therapists may give advice, arrange equipment or recommend home alterations.


All contact for health and social services comes through the Common Access Point (CAP). Both the public and professionals can access the CAP, which gives:

  • information, advice and assistance including direction to third sector and community services when they are the best places to address well-being needs
  • multi-disciplinary triage including mental health services and urgent community response for people who need assessment or immediate service

Contact the Common Access Point

The entry point for all the above services is through the Common Access Point.


Adult Social Services

Bridgend County Borough Council
Telephone: 01656 642279
Text relay: 18001 01656 642279
Address: Wellbeing Directorate, Civic Offices, Angel Street, Bridgend, CF31 4WB.
Opening hours:
8:30am to 17:00pm Monday to Thursday
8:30am to 16:30pm Friday

Fax: 01656 724457
SMS: 07581 157014 (for D/deaf and hard of hearing customers)

Contact the CRT


The Community Resource Team

Bridgend County Borough Council
Telephone: 01656 815888
Address: Trem y Mor, Bettws Road, Bettws, Bridgend, CF32 8UN.
Opening hours:
Monday to Friday: 8:30am to 5pm

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