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How to pay your council tax

Unless you pay by direct debit, your instalments are payable on or before the 15th of each month. Your first payment is usually in April followed by nine further instalments. If you would prefer to pay over 12 months from April to March then please contact 01656 643391 or email to request this. Alternatively, you can choose whether to pay by 10 months or 12 months when you set up a direct debit in My Account.

If you don’t have a council tax reference number

If you are new to the area, you can register for council tax via My Account. Once registered, we will set up a council tax account for you overnight, which will create an account number with which you can pay. Then to pay by card, log in the day after registering. Alternatively, you could simply choose to make direct debit payments when you register for council tax via My Account.

Payment methods

Your bill comes with a mandate, or, you can create a direct debit via My Account. You will need to register or log in, select "Services" from the top and then select "Set up or amend an existing Direct Debit" under the Council Tax and Benefits section.

The benefits of using a direct debit include that:

  • it is the most cost effective way to pay
  • there is a choice of four payment dates
  • there are no queues

To pay online follow the on-screen instructions. Remember to have your council tax reference number from your council tax bill, as well as your debit or credit card with you.

Over the phone, you can pay by debit or credit card. To do so:

  • have your eight digit council tax reference number to hand
  • ring the 24 hour automated telephone payment system on 01656 642088

To pay, take your bill, payment card, or any letter from us with a barcode to any post office or Payzone outlet. If you need a duplicate demand notice in order to pay, please order one from

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